Refund policy

90-day money-back guarantee

We want you to love everything you buy from LOVARZI. If something isn't right, we'll put it right.

At a glance

  • Changed your mind? Return it within 90 days of delivery for a full refund. Items must be unused, with tags attached. You pay return postage.
  • Need a different size or design? We're happy to exchange it.
  • Faulty item? Full refund within 90 days of delivery, whatever its condition. We pay return postage.
  • Buying Christmas gifts? 90 days covers you well into the new year.

Changed your mind

Return any item within 90 days of delivery for a full refund. There's no need to contact us first.

  1. Check the item is unused and in its original condition, with all tags and labels attached.
  2. Put a note with your order number inside the parcel.
  3. Post it to our returns address below. We recommend a tracked service, as we can't refund parcels that don't reach us.

Returning within 14 days of delivery? We'll also refund your standard delivery charge (but not the extra cost of express delivery). If an item returned within 14 days has been used beyond what's needed to check it, we may reduce your refund to reflect its condition.

Exchanges

Need a different size or design? We'll swap it for you within 90 days of delivery, as long as the item is unused with tags attached.

  1. Contact us with your order number and the size or design you'd like.
  2. Send the item back to our returns address below, with your order number inside.
  3. We'll send your replacement once your return arrives.

Faulty items

If your item is faulty or develops a fault within 90 days of delivery, we'll give you a full refund and cover the return postage.

  1. Contact us with your order number and what's wrong. A photo of the fault helps us sort it out faster.
  2. We'll email you a prepaid returns label, or arrange the return if you're outside the UK.
  3. Pack the item securely and send it back.

Outside the UK

Our 90-day guarantee applies wherever you are.

  • Unwanted items: you pay return postage to the UK.
  • Faulty items: email us and we'll arrange the return.
  • Import duties and taxes, including US duties paid at checkout, aren't refunded.

Your refund

Once your return arrives, we'll check it and refund you within 5–10 working days to your original payment method. We'll email you when it's done. Some banks take a few more days to show it.

Returns address

Nimble Solutions Ltd T/A LOVARZI
Unit 33, Devonshire Business Centre
Works Road
Letchworth Garden City
SG6 1GJ
United Kingdom

Please include your order number inside the parcel.

Bought from us on Amazon?

This policy covers orders placed on lovarzi.co.uk. For Amazon orders, please contact Amazon, as their returns policy applies.

Questions?

We're a small British family business and always happy to help.

  • Email: enquiry@lovarzi.co.uk
  • Phone: +44 1462 680139
  • Website chat

This guarantee is in addition to your legal rights under UK consumer law, which aren't affected.